Join the Studio Team
This project has been explicitly approved by the company to be shared on my portfolio.
This project was initiated to create an e-learning experience for newly hired Studio Technicians. The goal was to help them with onboarding, specifically with the technical tasks and safety procedures in the studio.
Responsibilities
Instructional Design, Visual Design, Needs Analysis, Directed Photographer, SME.
Tools Used
Articulate Rise, Adobe Illustrator, Canva, Google Docs, and directed photographer for content shots.
Problem
Employees need more technical support with kiln equipment and studio protocols when working independently.
The business outcome was to reduce the margin of error and damage to expensive equipment.
Learning Objectives
After learners complete this course they will be able to:
Mix large batches of ceramic glazes from a provided recipe, ensuring all proper safety measures are taken with no to minimal errors.
Load and program a kiln for a bisque-firing and glaze firing in the first 30 days of hire.
Understand injury prevention when recycling clay to reduce chance of discomfort during the first 30 days of hire.
Outcome
Upon completion of the project, feedback was received from previous employees who went through the prior onboarding program. Employees identified that this information would have assisted them the first 90 days of employment, and reduced the margin of error.
Compared to previous hires, the error rate during the first 30 days of employment decreased by 25%, resulting in a cost savings of $500 per new hire in equipment and material waste.
Implementation of Kirkpatricks’ Four Levels of Evaluation.
1.
2.
Learning:
Participants were interviewed on the elearning experience by the Learning Program Manager. Learners expressed knowledge was easy to understand, relevant and a helpful tool to have on-hand when first recalling procedures.
Participants were given knowledge and immersive activities to learn the three critical behaviors necessary for their role; loading and unloading a kiln, mixing glazes from raw materials, and recycling clay.
3.
4.
Reaction:
Behavior:
Results:
Supervisors observed participants' performance over a course of a month and provided feedback on the critical behaviors. The number of errors made by each participant was recorded and used to calculate the overall error rate.
Compared to previous hires, the error rate during the first 30 days of employment decreased by 25%, resulting in a cost savings of $500 per new hire in equipment and material waste.